Your Privacy Is Our Responsibility

sv666 operates an online gaming and betting platform for users in Bangladesh. We handle with great care the personal information you provide when registering on our platform, playing games, or conducting financial transactions.

This policy applies to the following individuals:

• Anyone who visits the sv666 website or mobile platform.
• Members with a registered account on sv666.
• Anyone who conducts any financial transaction through our platform.
• Anyone who contacts our customer support.

We commit that your personal information will never be sold to third parties and will not be used for any purpose other than those described in this policy.

2.1 Information You Provide

When you create an account on sv666 or use our services, you voluntarily provide the following information:

• Identity Information: Full name, date of birth (for age verification), and national ID or passport number.
• Contact Information: Mobile number and email address.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers — solely for the purpose of processing transactions.
• Security Information: Password created for your account login (stored in encrypted form).
• Communication Content: Any communication made with us via live chat or email.

2.2 Automatically Collected Information

When you visit our platform, the following information may be collected automatically:

• IP address and device identifier.
• Browser type, operating system, and device language settings.
• Duration of your session, pages visited, and click patterns.
• Data collected through cookies and similar tracking technologies.
• Gaming activity history: betting amounts, win/loss records, and game preferences.

2.3 Information Received from Third Parties

In some cases, we may also collect information from third parties, such as:

• Identity confirmation from identity verification service providers.
• Fraud prevention and security service providers.
• Transaction confirmation information from payment processing partners (bKash, Nagad, Rocket, Upay).

sv666 uses the information collected about you for the following legitimate purposes:

1. Account Management & Identity Verification: Creating and maintaining your account, verifying age (confirming you are 21 or older), and preventing fraud.
2. Service Delivery: Ensuring gaming services, betting activities, and financial transaction processing.
3. Customer Support: Properly resolving your questions or complaints, and providing assistance via live chat and email.
4. Security & Compliance: Ensuring account security, preventing unauthorized access, and maintaining platform integrity.
5. Service Improvement: Analyzing user experience and improving platform functionality.
6. Communication: Informing you about important service-related notices, policy changes, or security alerts.
7. Responsible Gaming: Using data to identify signs of problematic gaming behavior and provide users with the necessary support.

4.1 Sharing Information with Third Parties

sv666 never sells your personal information. However, in the following limited circumstances we may share information with third parties:

• Payment Processors: Minimum necessary information to complete financial transactions through bKash, Nagad, Rocket, and Upay.
• Technology Service Providers: Partners providing cloud hosting, cybersecurity, and data analytics services, who operate under strict confidentiality agreements.
• Game Software Providers: For processing game-related data on the platforms of providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft.
• Identity Verification Services: Authorized third-party services for age and identity verification.

4.2 Disclosure of Information Under Legal Obligation

We may be legally required to disclose information to authorities in the following circumstances:

• To comply with a court order or lawful government directive.
• To assist in investigating fraud, money laundering, or other financial crimes.
• To protect the rights and safety of sv666 or our users.

In such disclosures, we will always provide only the minimum necessary information.

5.1 What Are Cookies and Why Are They Used

Cookies are small text files stored on your device that help our platform remember your preferences. sv666 uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring basic functionality.
• Functional Cookies: Saving your language preferences, game settings, and other personalized preferences.
• Analytics Cookies: Understanding how users use the platform and improving services.
• Security Cookies: Detecting fraud and keeping accounts secure.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some important platform functions from working properly.

sv666 applies industry-standard security measures to keep your personal information secure. Our security framework includes:

• SSL Encryption: All data transferred between your browser and our servers is encrypted using the SSL/TLS protocol.
• Data Encryption: Stored passwords and sensitive financial information are protected with advanced encryption algorithms.
• Firewall & Access Controls: Only authorized staff can access user data on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular security testing and review.
• Two-Factor Authentication: A two-step verification system for additional account security.

In the event of any security breach, we will notify affected users as quickly as possible and take the necessary action.

sv666 retains your personal information only for as long as necessary. When determining retention periods, we consider the following:

• Information required to provide services while the account is active is actively retained.
• Even after an account is closed or deactivated, financial and transaction-related information may be retained for a set period to meet specific legal obligations.
• Some information may be kept for a longer period for fraud prevention and dispute resolution purposes.
• Where the above reasons do not apply, information is securely deleted or anonymized.

You have the following rights over your personal information on sv666:

• Right of Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information stored in your account.
• Right to Deletion: In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You may object to the use of your information for specific purposes.
• Right to Opt Out of Marketing: You may opt out of receiving marketing messages at any time.
• Right to Close Account: You may request to close your sv666 account at any time.

To exercise these rights, contact us at [email protected].

sv666 is strictly a platform for users aged 21 and above only. We do not intentionally collect any personal information from minors or allow them to use our services.

At registration, we collect the necessary information for age verification. If we become aware that an underage person is using our services, we will immediately close their account and delete the information collected.

If you believe that an underage person has registered on sv666, please notify us immediately at [email protected].

sv666 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• A notice will be displayed on the platform.
• A notification will be sent to the registered email address.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use sv666 after a policy change, you will be considered to have consented to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests about this privacy policy, please contact us. sv666's privacy team will review all your requests and respond appropriately.

To learn more about responsible gaming, visit our Responsible Gaming page. For information about rules and regulations, review our Terms & Conditions page.